Returning your Online Store Purchase
In the case that you are not completely happy, or if you have simply changed your mind, you may return your full priced item within 14 days from the date of shipment. We recommend that items are returned to us via courier or registered post to ensure that they are protected and insured during transit.
If you encounter any problems along the way or just want to chat, please email customercare@thenewtrend.com.au so our team can assist you. Please begin your returns process in our returns portal below:
Please return all online items to the below address
ATT: THE NEW TREND ONLINE RETURNS, SUITES 2-4, 95-97 KOOYONG ROAD, ARMADALE, VIC, 3143
RETURN POLICY
Items must be in original condition and must not have been worn, altered or washed. All tags must remain in place. Every garment shipped has a tag attached reading "Please do not remove this tag if you wish to return or exchange your purchase". Once this tag has been removed, the garment is no longer returnable. We recommend trying on all purchased items once received, to ensure adequate time to return items within our returns timeframe.
TNT stores are unable to accept returns on items purchased Online. Similarly, purchases made in TNT stores cannot be returned to the Online Store.
Swimwear and Intimates
For all swimwear, customers must try on items wearing undergarments. If returned, the protective hygiene strip must remain in place and will not be accepted if removed or altered, or the item otherwise shows signs of wear. For intimates, we do not accept returns or exchanges on undergarments.
Shoes
Please try on shoes on soft surfaces before they are worn generally. We will not accept shoes returned with sole markings or scratches. Please ensure shoes are returned with original shoebox.
Jewellery, Headwear & Fragrances
We will not accept returned jewellery, sunglasses, headwear and fragrances for change of mind due to hygiene reasons.
SALE
No refunds or exchanges on sale items unless faulty or required by law. Full Priced items purchased with a promotional discount code are still eligible for return.
FAULTY RETURNS
Online Faulty Returns
If you have received your item and it isn't quite right, please notify us via the portal below:
https://thenewtrend.com.au/a/returns
Additionally, should you need to chat to a member of our Customer Care team further, please email customercare@thenewtrend.com.au with other details.
Once we receive your Online Return Request and the relevant Products, the Products will be assessed by The New Trend. If the Product is deemed to be Faulty, we will provide you with a repair, replacement, refund on the faulty Product subject to our obligations under the Australian Consumer Law plus a refund of the return shipping costs incurred by you.
The New Trend shall not be liable for any damage due to fair wear and tear, product misuse, failure to use in accordance with manufacturers’ instructions, using it in an abnormal way or failure to take reasonable care.
We aim to provide you with Products of the highest standard and quality. If you believe your Product is Faulty, you may, within a reasonable time after purchase, make a return via our Returns Process.
In-store Returns
The above policy only applies to the TNT Online Store. TNT stores are unable to accept returns on items purchased Online. Similarly, purchases made in TNT stores cannot be returned to the Online Store. For purchases made in TNT stores, no refunds unless required by law. Returns other than for faulty items must be made within 14 days for either credit note or exchange, with proof of purchase. Returned garments must be in original condition and must not have been worn, altered or washed. All tags must remain in place. No refunds or exchanges on sale items unless faulty or required by law.
In-Store Faulty Returns
If, after assessment of the Product by a representative of The New Trend, the Product is deemed to be faulty, The New Trend will issue you with a repair, replacement or refund for the Faulty Product subject to our obligations under the Australian Consumer Law.
FURTHER INFORMATION
Please remember sale items are FINAL SALE with no return.
The New Trend is not liable for the loss of garments in return transit. We recommend using a traceable delivery method and taking note of your tracking number.
Once the items have been received they will undergo a quality review. Once cleared, you will receive refund on purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow 5 working days for returns to be processed. You will receive email notification of the status of your refund once processed.
We do not refund initial shipping charges for items returned, other than for faulty items. Your own return postage costs are not refundable.
